Legal

Refund & Cancellation Policy

Last updated: 26 October 2026

Software services are custom work, so refunds are linked to work that has not yet been delivered. This policy explains how that works. Where your signed agreement says something different, the agreement applies.

1. Scope

This policy applies to payments made to Nexabots for software development, design, consulting, maintenance and related services, including payments made online through our payment partners.

2. Cancelling a project

  • You may cancel a project or engagement by written notice to us by email.
  • For fixed-scope projects, you pay for milestones completed and work in progress up to the date of cancellation, as agreed in the contract.
  • For dedicated teams and time & material engagements, the notice period in your agreement applies, and you pay for time worked up to the end of that period.
  • On settlement of dues, we hand over all completed work and source code produced up to that date.

3. Refunds

  • Advance payments for work not yet started are refundable after deducting work already performed (such as discovery, planning or design) and any non-refundable third-party costs.
  • Completed and accepted milestones are non-refundable.
  • Third-party costs paid on your behalf — such as domains, hosting, licences, app-store fees or paid APIs — are non-refundable once purchased.
  • If we are unable to deliver an agreed milestone for reasons within our control, you are entitled to a refund of the amount paid for that milestone.

4. Maintenance and subscriptions

Monthly maintenance or support plans can be cancelled before the next billing cycle. Fees for the current cycle are non-refundable once the cycle has started.

5. How to request a refund

Email hello@nexabots.in with your invoice number and the reason for the request. We will acknowledge it within 3 business days. Approved refunds are processed to the original payment method within 7–10 business days; the time for the amount to reflect in your account depends on your bank or payment provider.

6. Disputes

If you're unhappy with any part of our work, please tell us first — most concerns are resolved quickly through a conversation. Unresolved disputes are handled as set out in your agreement and our Terms of Service.

7. Contact

Nexabots
Bhopal, Madhya Pradesh, India
Email: hello@nexabots.in